Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sejadahhalahq@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns

This policy is only applicable to regular full-priced item(s) on our website.

Items that are in an unwashed, unaltered, and unworn condition with the price tag and invoice will be accepted for returns if delivered back within 7 days from the arrival of the package, with one-time exchange only.

Items purchased during sales or promotional items are non-refundable and cannot be exchanged/return. It is advisable to refer to our descriptions before making any purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If items found damaged/torn/deficiency, it is MUST to be reported within 7 days after the parcel is received, and they must be returned within 7 days after the report is made. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days.

All refunds and reimbursements will be made in the form of store credit into the Sejadah Hala account. For online purchases, returns and refunds will be made in terms of store credit or bank transfer. NO CASH will be REFUNDED.

 

You are adviced to notify us first through an (EMAIL) by quoting the order number and the product details with reasons of return at sejadahhalahq@gmail.com                

                        
We reserve the right to change these policies at any time without prior notice.